Privacy Policy

Information We Collect

Information You Provide

We collect information you voluntarily provide when you interact with our website, including:

• Booking Information: Name, email address, phone number, mailing address,
  number of guests, dates of stay, and payment information when you make a reservation.
• Contact Form Submissions: Name, email address, phone number (if provided),
  and the contents of your message when you use our contact form.
• Communications: Any information you include in emails or other
  correspondence with us.

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies
and similar technologies:

• Usage Data: Pages visited, browser and device type, and referring
  website, via server logs and — if enabled — Google Analytics 4.
• Device Information: Browser type, operating system, screen resolution,
  and device type.
• IP Address: Your IP address may be collected for security purposes
  and analytics.

How We Use Your Information

We use the information we collect to:

• Process and confirm your booking reservations
• Communicate with you about your stay, including check-in instructions and property details
• Respond to your inquiries and customer service requests
• Send booking confirmations, receipts, and follow-up communications
• Improve our website, content, and overall guest experience
• Analyze website usage to understand how visitors interact with our site
• Protect against fraudulent transactions and ensure the security of our website

We do not use your information for automated decision-making or profiling.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share
your information only in the following limited circumstances:

• Payment Processor: We use Stripe to process payments
  securely. When you book, your payment details are transmitted directly to Stripe; we do
  not store your full card number on our servers. See
  Stripe’s Privacy Policy.
• Email Delivery: Booking and contact emails are delivered through
  Brevo, our email service provider, which processes recipient addresses
  on our behalf.
• Analytics: If we enable Google Analytics 4, Google may collect
  information about your use of our website. See
  Google’s Privacy Policy.
• Hosting and Security: Our hosting provider processes your data
  (including server logs) as part of delivering and securing this website.
• Legal Requirements: We may disclose your information if required to do so
  by law or in response to valid requests by public authorities.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve
your browsing experience and help us understand how our website is used.

Cookies We Use

• Essential Cookies: WordPress session cookies required for basic site
  functionality (e.g., remembering your session if you submit a form). These cannot be disabled.
• Analytics Cookies: Only if analytics is enabled — Google Analytics 4 cookies (_ga,
  _ga_*) that help us understand website traffic patterns, popular pages,
  and visitor demographics. Data is aggregated and anonymous.
• Performance Cookies: Caching/security cookies set by our host, used
  for security and performance optimization.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or
delete cookies. However, disabling cookies may affect your experience on our website.
You can also opt out of Google Analytics tracking by installing the
Google Analytics Opt-out Browser Add-on.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described
in this policy:

• Booking Records: Retained for up to 7 years for tax and legal compliance purposes.
• Contact Form Submissions: Retained for up to 2 years, then deleted unless
  part of an active booking or ongoing correspondence.
• Analytics Data: Google Analytics data is retained according to our GA4
  configuration (default 14 months) and is not personally identifiable.
• Cookies: Session cookies expire when you close your browser. Analytics cookies
  typically expire after 2 years.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete
  information.
• Deletion: You may request that we delete your personal information, subject
  to any legal retention requirements.
• Opt-Out: You may opt out of receiving non-essential communications from us
  at any time.

To exercise any of these rights, please contact us at
woodlandchaletdcl@gmail.com. We will respond to your request within 30 days.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect
personal information from children under 13. All bookings must be made by an individual
who is at least 30 years of age, in accordance with our
house rules. If we become aware that we have collected
personal information from a child under 13, we will take steps to delete that information promptly.

Third-Party Links

Our website may contain links to third-party websites, including Airbnb, TruPlace (virtual tour),
resort websites, and local activity providers. We are not responsible for the privacy practices
or content of these external sites. We encourage you to review the privacy policies of any
third-party website you visit.

Data Security

We take reasonable measures to protect your personal information from unauthorized access,
use, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure payment processing through a PCI-compliant provider (Stripe)
• Regular security monitoring and updates to our WordPress installation
• Restricted access to personal information on a need-to-know basis

While we strive to protect your personal information, no method of transmission over the
internet or electronic storage is completely secure. We cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices
or for legal, operational, or regulatory reasons. When we make changes, we will update the
“Last Updated” date at the top of this page. We encourage you to review this
policy periodically. Your continued use of our website after any changes constitutes
your acceptance of the updated policy.